Customer Services Officer
Customer Services Officer
FrieslandCampina Consumer Dairy USA, known for its diverse and exciting range of Internationally Acclaimed Cheese Brands, has an opening for a Supply Chain Customer Service Officer (CSO). The CSO plays a pivotal role in executing our Customer-centric service approach by delivering a "Worry-Free" experience to our customers. Responsible for entry of sales orders, coordinating/scheduling shipments and delivery, accurate invoicing, and ensuring the customer receives timely and accurate communication.
What we ask
We are looking for a candidate with extensive Supply Chain Customer Service experience preferably in the cheese/dairy industry. The candidate must have the following qualities -
- a minimum of 4 years experience working in Supply Chain Customer Service, Logistics, or Warehouse Management
- Strong organizational skills
- Self-sufficient, independent and a team player
- Motivated and open to learning new things
- Must be able to multi-task and adapt to different working environments
- Open to working outside of the office if needed (i.e. visiting warehouse, etc)
- Knowledge of MS Office (Excel, Word, PowerPoint) and SAP
- Experience with Walmart Retail Link portal is a plus
- Bachelor’s Degree preferably in Supply Chain
What we offer
It all begins with milk.
At FrieslandCampina, our story with milk began in 1871 when farmers united in local cooperative dairy factories. This strategic move not only strengthened their market position but also ensured consistent milk sales. Today, FrieslandCampina, headquartered in Amersfoort, Netherlands, is one of the world’s largest dairy companies. We take pride in providing millions of consumers worldwide with valuable nutrition from products made of milk every day.
FrieslandCampina has been bringing cheese into the US for over half a century. Based out of Paramus, New Jersey, US Consumer Dairy North America has expanded its presence across the United States and Canada with a portfolio of brands that offer a vast assortment of consumer dairy products. We are passionate about sharing our premium cheeses through consumer products for every occasion.
Our Purpose
FrieslandCampina’s purpose is nourishing by nature. It stands for better nutrition for the world and good living conditions for our farmers, now and future generations. We contribute to better nutrition for the world and food safety and security for millions worldwide by providing them with access to dairy.
Vacancy description
Supply Chain CSO responsibilities
- Manage and maintain strong relationships with internal and external stakeholders
- Enter sales orders
- Schedule and create delivery orders for customers
- Retrieve orders and submit invoices using third-party EDI providers
- Solve warehouse and trucking issues
- Assist warehouse manager with inventory queries
- Act as a liaison with the Sales and Marketing Teams
Team Details
FrieslandCampina has been bringing cheese into the US for over half a century. Based out of Paramus, New Jersey, US Consumer Dairy North America has expanded its presence across the United States and Canada with a portfolio of brands that offer a vast assortment of consumer dairy products. Here at US Consumer Dairy North America we are passionate about sharing our premium cheeses through consumer products for every occasion.
