Customer Care Manager
Customer Care Manager
Responsible for customer care team management including capability development, deliver high customer service level, strategy building for overall Customer Care department, contributing to company strategy. Lead Order to Cash Process to deliver service level to meet internal & external expectation and connect with Global community to improve either process or automate system.
What we ask
• Minimum 6 years of relevant experience ideally from FMCG industry
• Project management
• Experienced to lead cross-functional team with excellent motivating and coaching skills.
• Communication in English & Thai
• Excellent analytical skills both quantitative and qualitative.
• Familiar with SAP, BW & Power BI background.
What we offer
FrieslandCampina Thailand is the affiliate of Royal FrieslandCampina and has been here since 1967. We produce and sell variety of dairy products under brand name Foremost, Ship, Falcon, My Boy, and Debic. The extensive product range of quality products includes UHT milk, yoghurt drinks, condensed milk, and whipping cream. We believe our current and future success depends largely on the quality of our employees. For this reason, Foremost wants to offer an attractive, challenging and inspiring working environment where employees are encouraged to develop themselves both professional and personally.
Vacancy description
1. Ensures a high customer service by driving quick, accurate and quality execution of order processing, invoicing, customer complaints handling, customer collaboration & customer service (through pro-actively informing & supporting).
2. Continuous improvement in either process or automate system.
3. Responsible of owning the Order-to-Cash process, lead team to timely and accurately deliver customer orders as per customer expectation.
4. Liaise with cross-functional teams to optimize customer service processes and deliver outstanding customer experiences.
5. Ensure VMI is executed to optimize customer stock level and availability as per target.
6. Ensure that the routine working must be aligned and complied with company policy and regulation.
7. Collaborate and joint working with customer to drive service level to on-shelf availability with continuous improvement.
8. Networking: Develop, maintain and expand network of relevant internal and external stakeholders and partner.
9. People Management: Lead, coach and develop (the cooperation between) people of the own department/discipline.
10. Perform Key User Role or any other assigned project.
Team Details
You and us, we go way back. Maybe you grew up with our products, but you have certainly see our iconic brands on the shelves. Did you know that FrieslandCampina is one of the largest dairy cooperation’s in the world, owned by 10,564 member dairy farmers. Everyday our farmers and 22,961 employees in 32 countries try to get the most out of milk, from grass till glass. To us, milk is not just milk. It is more than that. It is something magical to our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness. Its not just about what we do, but we are. Driven by our purpose, to provide better nutrition for the world and good loving for our farmers, now and for generations to come.
We are constantly looking for new business opportunities to innovate, contribute and bring high-quality nutrition to the world. We build on a high performance and inclusive culture, act with a growth mindset and a go-getter mentality. That means people here are open, friendy and pragmatic. We are team players that seek collaborations built on trust and respect – and embrace the power of differences in order to grow together.
One of the reasons why our company is driven by our culture and our believe in the power of “we”. It’s in the our nature. For over 150 years, we treasure the uniqu nature of our differences. It is how we operate.
