Customer Management Specialist
Customer Management Specialist
Make Customer Experience Truly “Worry-Free”
At FrieslandCampina Ingredients North America, customer service goes beyond order management—it’s about delivering a seamless, proactive, and “Worry-Free” experience every time.
We’re looking for a Customer Management Officer (CMO) who thrives on building strong relationships, solving problems before they arise, and ensuring every customer interaction is smooth, accurate, and impactful.
In this role, you’ll sit at the center of our customer ecosystem—partnering closely with Sales, Supply Chain, Quality, R&D, and Order Fulfillment to deliver excellence from contract to delivery and beyond.
What we ask
- Bachelor’s degree or equivalent relevant experience
- 5+ years of customer service experience, ideally in a B2B environment
- Experience with SAP and strong Microsoft Excel skills (Pivot Tables preferred)
- Understanding of sales operations and supply chain/logistics processes
- Experience working in international or cross-cultural environments
- Strong communication, organization, and relationship-building skills
- A proactive, customer-first mindset with strong attention to detail
What we offer
At FrieslandCampina Ingredients, your growth matters—because when you grow, we grow.
- Competitive salary aligned with your experience and expertise
- Hybrid work model supporting flexibility and work-life balance
- Collaborative culture built on respect, innovation, and teamwork
- Learning & development opportunities including training, mentoring, and knowledge-sharing
- Comprehensive benefits including 401(k), health insurance, generous PTO, and parental leave
- Global exposure within an international organization making a meaningful impact
Vacancy description
What You’ll Do
Be the Customer’s Trusted Partner
- Serve as the primary point of contact for day-to-day customer needs
- Build strong, trust-based relationships and understand customer applications and business needs
Ensure Seamless Execution
- Coordinate cross-functional processes to ensure accurate and timely order fulfillment
- Manage contracts, orders, and key workflows with precision
Enable Commercial Success
- Support customer visits and sampling processes
- Assist in preparing for contract discussions and ongoing account development
Stay Ahead of Demand
- Monitor customer demand and proactively flag risks or changes
- Collaborate across teams to resolve potential supply or delivery challenges
Own Data & Insights
- Maintain accurate customer master data and documentation
- Manage questionnaires, product approvals, and compliance materials
- Deliver reporting and insights to support sales and marketing strategies
Resolve & Improve
- Handle customer complaints in line with company standards
- Analyze trends and partner cross-functionally to drive long-term solutions
Team Details
Why FrieslandCampina Ingredients?
At FrieslandCampina Ingredients, we’re a global leader in dairy-based nutritional solutions—serving infant nutrition, medical nutrition, active lifestyle, and food industries.
But we’re more than our products.
We are a company built on purpose—supporting farmers, nourishing communities, and advancing health through science. We empower our people to take ownership, make an impact, and contribute to something bigger than themselves.
Here, your work directly supports innovations that improve lives around the world.
Compensation & Equal Opportunity
Salary Range: $75,000 – $85,000 annually
Compensation is based on experience, skills, and qualifications, in accordance with applicable laws.
FrieslandCampina Ingredients North America is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants and prohibit discrimination or harassment of any kind.
Ready to Make an Impact?
Join a fast-paced, collaborative, and purpose-driven organization where your work truly matters.
Apply today and help us deliver a “Worry-Free” customer experience—every time.
