Telesales
Telesales
We are looking for a Telesales responsible for the indirect sales by phone at operators level (restaurant and bakers) of the agreed area.
Responsible for the agreed operator data base qualification, penetration, share of wallet and digital targets.Organize operators appointment with field sales team when needed.
Driving an entrepreneurial mindset, continuous improvement, a fact based (a.o. digital) way of working.
Contributing as member of the FC-P France commercial team to the total performance of FC-P France.
Ce ne dorim
Knowledge:
- 2 years of telesales experience
- In-depth knowledge of B2B and Foodservice market;
- Technical sales knowledge
- In-depth product knowledge
- In-depth knowledge of digital tools and social networks
- Analytical skills and reporting with KPIs
- Good verbal expression, be comfortable with phone call
- Simultaneous work telephone computer
- Languages: native French
Skills:
- Result oriented, solve problem
- Commercial skills, winning mentality, agility, resourcefulness
- Pro-active, willing to take ownership
- Active listening: identify and respond to customer needs.
- Negotiation and sales skills based
Attitude: Customer centric, Persuasive, Behaving commercially obsessed, Acting with ethics and values, Team player, Curious, Creative, Well organized, Diplomacy and Calmness.
Ce oferim
- Full time contract
- Office location in France, in Le Kremlin-Bicêtre (94)
- Salary + bonus according to objectives
Descrierea postului vacant
The main tasks of the Telesales will be:
1. Wining in the market
- Qualify data base
- Convert leads to grow penetration
- Increase share of wallet of existing customer
2. Mental availability
- Increase mental availability at operator level through Leadership and Personalize Experiences
- Ensure and improve the best customer experience (incoming calls, outgoing calls, handling of complaints, needs)
3. Continuous Improvement
- Continue to improve the way of working with our tools at disposal (Salesforce& social
- network)
- Work with sale promotors as a strong duo
- Work in synergies with sales lead digital & Marketing.
- Pro-active being constantly on the lookout for new opportunities
4. Relationship management
- Ensure and improve the best customer experience (sales, questions, needs).
- Provide regular feedback to the Marketing and Sales departments on SF
- Setting up customer action plans in conjunction with sales promotors
- Establishing good relations with the distributors' sales forces (trade fairs, coaching, FDV distributor meetings)
Detalii despre echipa
For thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them it's not just about what we do, but who we are.
We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world.
Reporting to: Sales Manager Operators France
Internally, the Telesales works closely with Local sales community, Marketing, ACE. He or she also have external relationships with Operator teams (Chef, bakers and owner) and wholesaler sales force teams.
