People Services Officer Tier 1 - Dutch speaking
People Services Officer Tier 1 - Dutch speaking
What makes us unique is that our suppliers, the farmers are also our owners. Our ownership of the entire supply chain, from grass to glass means we can guarantee high quality for all our products that are nourishing by nature. No wonder we got the Royal stamp and retain it ever since.
Join us on the next exciting step of our journey: building up People Services & Solutions as a brand new global department within FrieslandCampina in Budapest. Are you eager to provide best-in-class support to our employees? Are you passionate about dealing with people, but at the same time being analytical with an attention to details? We are looking for You to join the new team!
What we ask
- Minimum 1-2 years of relevant work experience preferably at a multinational company. Experience in administration;
- Hands on HR experience and/or previous work experience in a SSC environment is a significant advantage;
- Excellent communication (spoken and written) both in Dutch and English;
- You have strong knowledge of Excel and other MS Office tools;
- You are Digital savvy - having experience with systems like Successfactors and ServiceNow are a plus;
- You bring a high dose of service orientation. You can handle responsibility, listen well and always look for solutions, even beyond the boundaries of your own job;
- You have great attention to details, the ability to work precisely and independently;
- You have excellent problem solving and prioritization skills, a real can do attitude;
- You are a real team player eager to be a part of something new.
What we offer
- A wide range of benefits (cafeteria, home office and sustainable travel allowance, MetLife life- and accident insurance, Medicover package, All You Can Move sport pass, yearly bonus)
- Home office opportunity (3-4 days/week)
- Challenging tasks with real added value
- Career development opportunities
- Cheerful environment with colleagues from different cultures
Vacancy description
In this role, you have knowledge of the collective labor agreement, manuals, systems and processes and can make connections and analyze them.
You will be responsible for first line requests in Tier 1 and providing solutions to employees for these requests. You will work closely with team leaders, Tier 2, and HR stakeholders to develop and implement operational strategies that align with the organisation's values, culture, and objectives.
1. Incoming Requests
Processing service requests on for example, hours and declarations, workforce administration, contracting, onboarding, learning administration, total rewards.
Keeping knowledge in our HR tools up to date
Connecting data from various HR systems
Motivate your teammates and ensure team spirit
2. Changes and Registration
Handling complex changes with standard deviations, processing them in the HR and time registration systems
Informing the employee regarding the question asked
Processing changes and corrections retroactively
Coordinate annual plans with locations (such as scheduling matters and training plans)
Handling shared invoicing regarding HR interventions
3. Reporting and Controls
Generating overviews to perform additional checks and analyzes on processed changes/data, acting proactively on this
Checking for consistency between the different HR systems
Responsible for reports and controls in line with ICF framework
4. Projects
Carrying out temporary activities regarding HR projects within HR Services
Helps in operational execution of projects
5. Continuous Improvement
Keeping processes and work instructions up to date within the areas of responsibility
Continuously standardize processes in order to transfer them from Tier 1 to Tier 0
Is willing to change and able to anchor improvement proposals to optimize and/or automate end-to-end HR processes
Maintaining data for KPIs
6. Digital Employee Interactions
Handles abnormal calls that are transferred from Tier 0
Responsible for clarifying the customer's needs and context (understanding the question behind the question), for both national and international colleagues
Know where the knowledge can be found within the knowledge management systems, or know in which department the question can be answered correctly
Asks questions and takes a customer-friendly approach (respectful, polite, communicative)
Team Details
