People Solutions Officer Tier 2 - Dutch speaking
People Solutions Officer Tier 2 - Dutch speaking
What makes us unique is that our suppliers, the farmers are also our owners. Our ownership of the entire supply chain, from grass to glass means we can guarantee high quality for all our products that are nourishing by nature. No wonder we got the Royal stamp and retain it ever since.
Join us on the next exciting step of our journey: building up People Services & Solutions as a brand new global department within FrieslandCampina in Budapest. Are you eager to provide best-in-class support to our employees? Are you passionate about dealing with people, but at the same time being analytical with an attention to details? We are looking for You to join the new team!
What we ask
- Degree in HR, Communications, or a related field or equivalent by experience
- Minimum 2 to 3 years of demonstrable experience in 1st line customer service management (preferably in HR)
- Hands on HR experience or a previous work experience in a SSC environment is a significant advantage
- Ability to work with data and manage multiple priorities
- Work well in a fast-paced complex environment
- Proven ability to manage multiple priorities
- Excellent communication skills (spoken and written) in English and Dutch
- Problem-solving and prioritization skills, a real can do attitude
- Customer focus mindset
- Great attention to details, the ability to work precisely and independently
What we offer
- A wide range of benefits (cafeteria, home office and sustainable travel allowance, MetLife life- and accident insurance, Medicover package, All You Can Move sport pass, yearly bonus)
- Home office opportunity (3-4 days/week)
- Challenging tasks with real added value
- Career development opportunities
- Cheerful environment with colleagues from different cultures
Vacancy description
The purpose of the HR Operations Services Officer Tier 2 is to process 2nd line employee requests that are out of scope for Tier 1. These requests are more specialized in nature. These requests are complex in nature which may require additional analysis.
1. Incoming Requests
Translating customer demand into sustainable and customer-oriented solutions in case of no available standard in place
Processing service requests on for example, hours and declarations, workforce administration, contracting, onboarding and learning administration
Keeping knowledge in our HR tools up to date
Connecting data from various HR systems
Optimal collaboration from other teams within and outside HR
Motivate your teammates and ensure team spirit
2. HR Operations – TA, Onboarding, Talent, L&D, Workforce Experience, Workforce Admin, Time Management, Total Rewards
Second point of contact for employee as expert on the mentioned topics
• Answer, handle and execute deviating, not standard complex questions and calculations (i.e.exceptions outside predefined bandwidth)
• Challenge the status-quo, set the quality bar for PS&S EU and America. Seek for improvement opportunities
• Coach, guide and support tier 1 in their daily work proactively
• Ensure that new/adjusted law- and legislation is processed in a right manner and translated into the existing services and solutions. Trains the PS&S colleagues and educate them the background of law- and legislation (impact)
3. Stakeholder- & Project Management
- Linking pin position between various internal & external stakeholders
- Responsible for end-to-end project execution for topics such as CLA Changes/Adjusted Benefits, Performance Management (Merit/Stip)
- Participate regularly in tactical projects regarding own areas of expertise. Is able to take on activities within the project on his/her own, keep track of them and keep in touch with the stakeholders involved
- Independently manage operational projects, such as the implementation of the yearly changes in base, bonus & incentive pay, including the increase in function year and the increase in CLAs
- For those operational projects; formulate the project plan, coordinate the activities of the project members, monitor progress of project, manage and mitigate risks and adjust project plan when necessary
- Ensure excellent implementation of the yearly salary increase HAY and STIP bonuses based on the performance management cycle
4. Policy Changes Implementation
- Proactively signal gaps & improvement opportunities in existing HR policies and contribute to development & implementation initiatives
- Coordinative role towards PS&S EU and America to implement the policy changes; translating the changes into daily practices
5. Systems
- Maintain knowledge up to date with regard to the HR systems SuccessFactors and ServiceNow (Finder)
- Initiate (technical) change request for (necessary) system modifications and improvements;
- Test, approve and monitor system changes. Fully understand the consequences and impact on processes and share this on a frequent basis with PS&S EU & America
6. Reports & Analytics
- Make relevant data and information available to the right people / target group in a meaningful and efficient way to be able to control projects and decision making
- Handle incoming (complex) queries as part of CLA negotiations.
- Responsible for reports and controls in line with ICF framework
7. Knowledge & Communication
- Remain up to date in terms of knowledge (national law & legislation, CLA and working conditions of FrieslandCampina) by being proactively involved with the annual learning objectives;
- Provide up to date documentation of own work processes and monitor/review the work instructions
- Has knowledge on data privacy and compliance